Customer Relationship Manager

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No recruitment agencies please

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

We are looking for our first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

  • Taking inbound phone calls and reaching out to online lead applications
  • Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
  • Answer customer questions on the range of business finance we offer
  • Ask questions to understand customer requirements
  • Continuous lead follow up
  • Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
  • Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

  • Excellent communication and listening skills
  • Experience in phone calls hot and cold
  • 1-3 years minimum knowledge and understanding of business finance
  • 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Extremely organised with strong administration skills, and attention to detail
  • Cool-tempered and able to handle rejection
  • A polite and friendly manner
  • Be able to work independently and as a team
  • Punctual, professional and positive

Additional Information

  • Full time position – 37.5 hours per week (Monday – Friday)
  • Ability to work from home on a flexible, ad-hoc basis can be discussed.

The good stuff!

  • £18,000 – £20,000 (depending on experience)
  • Commission scheme based on individual and team performance
  • 25 holiday days
  • Employee Assistance Programme (EAP)
  • Health Insurance (after 3 months)
  • Company Pension Scheme (after 3 months)
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